DonorSecure

Why does it exist?

New Story uses DonorSecure to power up our mission. Now, we want to provide a better donation experience for other nonprofits to increase their impact.

How does it work?

There’s no monthly fee for your nonprofit. If a donor checks the ‘cover costs’ on your donation page, we ‘split the tip’ 50/50. We want to help your nonprofit focus more on its important mission, and less on its software costs.

Donors want to give — make it simple for them

Donations are no accident, especially large ones. Your biggest fans need (and deserve) the most clear and direct guidance along the giving process. DonorSecure is that guide.

The best part? A high quality giving experience only empowers donors to give more.

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Your questions, answered.

How much does it cost?

There’s no monthly fee for DonorSecure. We make money when a donor checks the ‘cover costs’ checkbox on your organization’s donation page, we will split that tip 50/50. This extra percentage will help you make even more money on each donation. The minimum default is 5% at this time.

I heard DonorSecure has a few upsell features. What are they?

We sure do! We have various prompts throughout the donation process that will subtly encourage your donors to increase their donation or make it recurring. You can learn more about them in this video.

Which payment processors do you support?

We use Stripe. It’s easy to use, low fees, and no monthly costs. We do not support Paypal at this time.

Can you handle crowdfunding?

Absolutely. Our fundraising technology has helped our own team at New Story Charity raise millions. You can empower your donors to launch their own teams to raise money for your organization.

What happens after I sign up?

Once you sign up, you’ll receive an email with the link to our onboarding page in our Help Center. You’ll connect your Stripe account and follow the setup steps to go live.

Do you offer hands-on support?

At this time, we don’t offer hands-on support. You’ll be able to self-onboard and find answers to your questions by using our Help Center.

Does DonorSecure connect to any CRM?

We don’t connect to any customer relationship management (CRM) software at this time or provide a connection to send data from DonorSecure to a CRM.

How do I submit a bug or feature request?

If you encounter a bug, please submit a bug report. We will send sporadic news via email to share new features, but you can always submit a feature request here.

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